Exchange & Replacement
Shop at Ariso Beauty with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange/replacement within the guidelines outlined below. This policy applies to all purchases made with us. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through www.arisobeauty.com
Exchange/Replacement Policy
- Product will be exchanged within 7 days of purchase in case of any damage; used products may not be replaced.
- Original receipt must be attached
- Product must be in original packing
- If customer has received what they ordered, delivery charges will be borne by customer
- Products purchased online can only be exchanged online
- Product must be evaluated by the QA team before making an exchange
- The time period for an exchange request can be 5 – 7 business day
- In-case of stock out, customer has to wait till the arrival of the stock, and upon agreement we can provide online store credit
- We reserve the right to reject the exchange or return requests based on the conditions
Claims
We are here to facilitate our customers and offer claims on the following conditions:
No claims of exchange/replacement of products bought on the website will be catered at any physical store having Ariso Beauty products in any city
- A claim has to be made after three days of the product reaching the customer
- Products purchased from Retail stores will not be entertained at our online store in either way (Exchange or Replacement)
- Customer has to send the order back to Ariso Beauty for the evaluation bearing delivery charges
- No claims will be accepted on products that have been previously replaced or exchanged
- If a product is damaged by the consumer it will not be exchange or replaced
- Any product that comes back without receipt will not be catered to if an exchange request is made outside the specified time frame
- Products with tampered or missing serial numbers will not be entertained
- Items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods
- Lead time for the claim decision shall be 7 working days
- In-case of legitimate claim, online store credit will be provided
- Online Store Credit
- Online store credit will be provided in the below mentioned scenarios:
- In case of a legitimate claim
- In case of exchange, if the required product is stocked out
- If the customer paid online and has not receive the parcel
- If the customer has paid online but refuses to accept the product upon delivery and has requested a refund of the amount.